Drycleaning services, Laundry Club, Singapore, Laundry

Frequently Asked Questions

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THE LAUNDRY CLUB

How does it work?

How do I arrange for laundry pick-up and delivery?

Simply call or whatsapp our hotline 9111-0780 and our friendly customer service representatives will schedule at your most convenient time and date. One of our friendly drivers will pick-up from your location and issue you an invoice stating the number and category of items. A detailed invoice will be sent over after assessment at the factory. Payment should be made at least a day before delivery.



How do I pay for home delivery?

At this time we accept payment by cash, PayLah or PayNow. Details will be given by our hotline customer service reps.



What is your turnaround time for home delivery services?

Our turnaround time remains the same as outlets at 5 working days e.g. We pick up on a Friday, we deliver on Thursday; Pick-up on a Monday, deliver on Friday. Please note that turnaround times may be more than 5 days during peak season.



How do I know how much to pay for washing my items?

For a pricelist of our more common items, please refer to our pricelist page. For other items, our customer service reps would be more than happy to assist you.



Can I reschedule my pick-up/delivery appointment?

Yes you may. Kindly reschedule a day in advance by calling or whatsapp'ing our hotline. Charges will apply for no-show or same-day cancellations as this may disrupt the delivery schedules of our vans as well as incur additional expenses in terms of petrol and overtime pay. Your kind understanding is much appreciated.



What is the minimum order for free delivery?

To enjoy free delivery and pick-up, the minimum amount spent should be $30, net of any discount or taxes. A minimal fee of $8 shall apply for any amount lower than $30.



Do you have a contactless delivery option?

Yes we do! We care about your safety as much as our own staff. Please click here for the guidelines. Stay safe!



Home Delivery

How do I arrange for laundry pick-up and delivery?

Simply call or whatsapp our hotline 9111-0780 and our friendly customer service representatives will schedule at your most convenient time and date. One of our friendly drivers will pick-up from your location and issue you an invoice stating the number and category of items. A detailed invoice will be sent over after assessment at the factory. Payment should be made at least a day before delivery.



How do I pay for home delivery?

At this time we accept payment by cash, PayLah or PayNow. Details will be given by our hotline customer service reps.



What is your turnaround time for home delivery services?

Our turnaround time remains the same as outlets at 5 working days e.g. We pick up on a Friday, we deliver on Thursday; Pick-up on a Monday, deliver on Friday. Please note that turnaround times may be more than 5 days during peak season.



How do I know how much to pay for washing my items?

For a pricelist of our more common items, please refer to our pricelist page. For other items, our customer service reps would be more than happy to assist you.



Can I reschedule my pick-up/delivery appointment?

Yes you may. Kindly reschedule a day in advance by calling or whatsapp'ing our hotline. Charges will apply for no-show or same-day cancellations as this may disrupt the delivery schedules of our vans as well as incur additional expenses in terms of petrol and overtime pay. Your kind understanding is much appreciated.



What is the minimum order for free delivery?

To enjoy free delivery and pick-up, the minimum amount spent should be $30, net of any discount or taxes. A minimal fee of $8 shall apply for any amount lower than $30.



Do you have a contactless delivery option?

Yes we do! We care about your safety as much as our own staff. Please click here for the guidelines. Stay safe!



Customer Satisfaction

How do I arrange for laundry pick-up and delivery?

Simply call or whatsapp our hotline 9111-0780 and our friendly customer service representatives will schedule at your most convenient time and date. One of our friendly drivers will pick-up from your location and issue you an invoice stating the number and category of items. A detailed invoice will be sent over after assessment at the factory. Payment should be made at least a day before delivery.



How do I pay for home delivery?

At this time we accept payment by cash, PayLah or PayNow. Details will be given by our hotline customer service reps.



What is your turnaround time for home delivery services?

Our turnaround time remains the same as outlets at 5 working days e.g. We pick up on a Friday, we deliver on Thursday; Pick-up on a Monday, deliver on Friday. Please note that turnaround times may be more than 5 days during peak season.



How do I know how much to pay for washing my items?

For a pricelist of our more common items, please refer to our pricelist page. For other items, our customer service reps would be more than happy to assist you.



Can I reschedule my pick-up/delivery appointment?

Yes you may. Kindly reschedule a day in advance by calling or whatsapp'ing our hotline. Charges will apply for no-show or same-day cancellations as this may disrupt the delivery schedules of our vans as well as incur additional expenses in terms of petrol and overtime pay. Your kind understanding is much appreciated.



What is the minimum order for free delivery?

To enjoy free delivery and pick-up, the minimum amount spent should be $30, net of any discount or taxes. A minimal fee of $8 shall apply for any amount lower than $30.



Do you have a contactless delivery option?

Yes we do! We care about your safety as much as our own staff. Please click here for the guidelines. Stay safe!



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©2019 by The Laundry Club Pte Ltd.

9111-0780

3 Senang Crescent Singapore 416577

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