Question 1

What is laundry service?

Accepted Answer

The Laundry Club's laundry service is often called wet-wash and deemed as the best cleaning solution for garments-- water and detergent.  It is still the most effective in removing odour and foreign particles set in fabrics and textile. We also provide anti-bacterial treatment at this time.   As service is charged per item, extra care and attention is given to say, shirts and blouses as our laundry experts apply spot cleaning on cuffs and collar bands as well as minor stain removal, upon request.  Garments are also pressed, delivered in hangers and packed accordingly.

Question 2

How much is laundry service in Singapore?

Accepted Answer

Our wet wash, or laundry service, starts from $5.90 for a normal blouse, shirt, or trousers. The end bill will depend on the thickness, length, and the kind of fabric. All prices are subjected to 7% GST. For our pricelists, click here for: Ladies or Gentlemen clothing.

Question 3

What is Hypocleanz?

Accepted Answer

Hypocleanz is a new laundry/cleaning method that is as effective as normal laundry but chemical-free, hypoallergenic and with antimicrobial properties that will keep your garments protected against viruses, bacteria and germs for up to 30 days.

Question 4

How much does Wash n Fold (laundry per kilo) cost?

Accepted Answer

A laundry load or "Wash and Fold" will cost you $6.50 per kilogram before taxes. This service doesn't include pressing/ironing. Turnaround time is 3 working days and there's a minimum of 5 kg per load as we don't mix your clothes with other people's. Make sure while doing laundry load, you are sorting by colour and following the manufacturer's rules about how to wash their clothing article, e.g for dry clean only, hand wash only, etc.  This service is applicable to normal clothes for everyday use which can be washed with water and detergent. Kindly note that this is a quick wash service and sorting is done by the customers. As such, the company will not be liable for colour loss/bleed/fade and any damage to the garments.  If in doubt, please use our per piece laundry.

Question 5

How much does laundry for household items or linens cost?

Accepted Answer

In The Laundry Club Singapore, we laundry your bedsheets starting at $6 (Single) and blankets & comforters from $12 (Single). Checkout our prices here. All prices are subjected to 7% GST.

Question 6

I'm new in Laundry Club, how do I start?

Accepted Answer

Thank you for choosing Laundry Club! To start our service simply:   1. Bring your dirty clothes/items to our outlets and our friendly staff will inspect your clothes, issue you an invoice, pay the indicated amount and you can collect on the stipulated date on your invoice. Or,   2. Call or WhatsApp our hotline (9111-0780) and our customer service reps will be happy to schedule a pick-up and delivery. Your items will be assessed at our HQ and an itemised invoice will be sent to you. Make the payment and just wait for your items to be delivered.   So just drop by our outlets or contact our hotline and that's it!

Question 7

What services do you provide?

Accepted Answer

We offer general laundry services for most clothing and household items:   1. Laundry Services: At our normal per piece charges, items are wet-washed, dried and pressed.  Beyond simple washing, we also remove dirt from collars and cuffs and also treat minor stains upon request. Clean clothes are hanged and wrapped or folded upon request.   2. Wash & Fold:  This is the simplest laundry service where clothes are charged by the kilo and washed by batch, without pressing. There's a minimum of 5kg per batch and no sorting nor counting is done.   3. Dry Cleaning: Items are washed using a solvent instead of water in order to keep their shape especially those with lining.  It is important to check the care label to make sure that the garment is for dry cleaning. Clean clothes are usually hung and wrapped.   4. Household:  We clean all of your precious household items such as curtains, carpets, beddings, mattresses and even stuffed toys.   5. Pressing only:  For those who prefer to wash their only clothes but find ironing a chore, we do provide pressing services only.  This includes hangers and clothes/dresses neatly wrapped.   Call or WhatsApp us or drop by our outlets to find out more.

Question 8

Where do you wash my clothes?

Accepted Answer

We wash your clothes in our very own laundry factory and we have been doing so for the past 20 or more years!  In this way, we are able to maintain our quality control as well as ensure that your clothes are taken cared of by our well-trained and professional laundry staff.

Question 9

What is your turnaround time?

Accepted Answer

Our normal turnaround time is 5 working days excluding Saturdays,Sundays and Public Holidays.  We do offer 3-day service at 50% surcharge and if you want it the next day, our surcharge is 100%. Don't worry about the surcharge, we try our best to make our prices reasonable

Question 10

I need my clothes the next day, can you deliver?"

Accepted Answer

Yes!  We do have a a next-day service with an express charge of 100% the normal rate.  Bring your item to our outlet today or simply call or whatsapp our hotline at 9111-0780.

Question 11

Where are your outlets?

Accepted Answer

We have 5 outlets islandwide and you can find them here. We also do home delivery islandwide just call or WhatsApp 9111-0780.

Question 12

Can you remove stains?

Accepted Answer

Though some stains are tough, we will process the stains by using mild to stronger solvents.  We will try our best although we cannot guarantee the removal of stubborn stains. Additional charges may apply.

Question 13

What shall I do when I get a stain on my favorite blouse?

Accepted Answer

We recommend you bring to us immediately, on the same day, without washing your blouse. This would have a higher chance for us to be able to remove the stains compared to stained items that have been washed-- the stains would have dried in the blouse by this time and will become more stubborn.

Question 14

How much do you charge for stain treatment?

Accepted Answer

Due to the difficulty, chemicals used and more manhours required for stain removal, we may have to charge between 2-3x the normal laundry prices.  Stain removal cannot be guaranteed though but rest assured you will have better chances of stain removal from Laundry Club given our collective experience over the years.

Question 15

How do I arrange for laundry pick-up and delivery?

Accepted Answer

Simply call or whatsapp our hotline 9111-0780 and our friendly customer service representatives will schedule at your most convenient time and date. You may also fill-up this form and we will confirm your appointment within the next business day.   One of our friendly drivers will pick-up from your location and issue you an invoice stating the number and category of items. A detailed invoice will be sent over after assessment at the factory. Payment should be made before laundry services are performed.

Question 16

What is the minimum order for free delivery?

Accepted Answer

To enjoy free delivery and pick-up, the minimum amount spent should be $30, net of any discounts or taxes. A minimal fee of $8 shall apply for any amount lower than $30

Question 17

How do I pay for home delivery?

Accepted Answer

At this time we accept payment by cash, FAVE, PayLah or PayNow. To pay by PayNow, just scan the QR code below. For other queries, please call our customer service reps at 9111-0780.

Question 18

What is your turnaround time for home delivery services?

Accepted Answer

Our turnaround time remains the same as outlets at 5 working days (excluding Saturdays, Sundays and Public Holidays. e.g. We pick up on a Friday, we deliver next Friday; Pick-up on a Monday, deliver nex Monday.   Please note that turnaround times may be more than 5 days during peak season.

Question 19

How do I know how much to pay for washing my items?

Accepted Answer

For a pricelist of our more common items, please refer to our pricelist page.   For other items, our customer service reps would be more than happy to assist you

Question 20

Can I reschedule my pick-up/delivery appointment?

Accepted Answer

Yes you may. Kindly reschedule a day in advance by calling or whatsapp'ing our hotline.   Charges will apply for no-show or same-day cancellations as this may disrupt the delivery schedules of our vans as well as incur additional expenses in terms of petrol and overtime pay. Your kind understanding is much appreciated

Question 21

Do you have a contactless delivery option?

Accepted Answer

Yes we do! We care about your safety as much as our own staff. Please click here for the guidelines.   Stay safe!

Question 22

What if I'm not happy after washing my clothes or items?

Accepted Answer

No need to worry, we will wash it again for you, free of charge. We'd like you to be happy with our service so we don't mind washing it again!   Please make sure that re-washing request is made within 24 hours of collection/delivery and accompanied by the original invoice

Question 23

What happens if my items are damaged?

Accepted Answer

We take pride in our quality of work and expertise on what we do. But in the unfortunate event of a damage, please write in at enquiry@laundryclub.sg or use our contact form and we will promptly respond to you at the earliest time possible. Claims must be made within 24 hours of delivery/collection from Laundry Club.   Each complaint or enquiry will be handled carefully on a case-to-case basis

Question 24

When are you not liable?

Accepted Answer

As all fabrics degrade over time, we cannot be liable for damage due to wear & tear, exposure to environment and any fabric weakness due to the initial manufacturing process.   The Laundry Club cannot be held responsible for loss or damage to buttons, ornaments, sequins, trimmings, belts, beads, buckles, shoulder pads or anything left in pockets, during the process of internationally acceptable cleaning procedures.   Kindly refer to our Conditions of Service for more details

Question 25

What kind of compensation do you give?

Accepted Answer

In the event of loss by fire, any other loss or damage to article for which we may assume liability, without prejudice, such liability SHALL NOT EXCEED TEN (10) times the rate charged for cleaning the particular article, depending on the age of the same article--which shall be assessed and determined solely by The Laundry Club.   All claims must be made within 24 hours after collection/delivery and must be accompanied by the original receipt. Such claim shall be deemed to not exceed S$200.00.   Kindly refer to our Conditions of Service for more details

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