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Drycleaning services, Laundry Club, Singapore, Laundry


To ensure that we provide the best and trustworthy services, we have implemented policies to protect our guests:

  1. We are committed to providing works and services of satisfactory quality, as defined in the Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law, which meets our customers' expectations. We actively solicit customer feedback on the completion of the project. 

  2. The Laundry Club cleans each article using the method that is both suited to its nature and condition, taking into account the recommended cleaning procedure as stated in the Care Label.

  3. We cannot assume responsibility for inherent weaknesses or defects in materials that are not visibly apparent prior to processing, resulting in damage after washing.

  4. In laundering or dry-cleaning, we cannot assume liability for colour loss, shrinkage and/or damage to weak and tender fabrics.

  5. The Laundry Club cannot be held responsible for loss or damage to buttons, ornaments, sequins, trimmings, belts, beads, buckles, shoulder pads or anything left in pockets, during the process of internationally acceptable cleaning procedures.

  6. All attempts to remove stains shall be done at the customer's risk. The complete removal of stains is not guaranteed.

  7. The number of articles sent for cleaning must be accurately indicated at the point of pick-up. Otherwise, The Laundry Club's count must be accepted as correct in case of any discrepancy.

  8. All articles must be inspected and any dissatisfaction must be made known at the time of collection/delivery. The Laundry Club shall not be responsible for subsequent complaints.

  9. In the event of loss by fire, any other loss or damage to an article for which we may assume liability, without prejudice, such liability SHALL NOT EXCEED TEN (10) times the rate charged for cleaning the particular article, depending on the age of the same article, which shall be assessed and determined solely by The Laundry Club. All claims must be made within 24 hours after collection/delivery and must be accompanied by the original receipt. Such a claim shall be deemed to not exceed S$200.00.

  10. The damaged article, whether partially or completely damaged, must be retained by us upon full settlement of claim unless otherwise agreed by The Laundry Club.

  11. Receipt acknowledged by any persons other than the owner of the articles sent for cleaning will be deemed to be made with the full knowledge and acceptance of these Conditions of Service by the owner of the articles.

  12. Our business’ discounted prices are clearly and prominently displayed on the Price List.

  13. The cost breakdowns of various services/works are itemized in the receipt and the customer shall be liable to pay such charges as demanded unless stated otherwise.

  14. Our mode of payment is in cash in Singapore currency only.

  15. Our prices and costs are indicated on all invoices and receipts and are communicated clearly to customers prior to confirmation. There will be no hidden costs in the actual services carried out (The business is GST-Registered; all prices are inclusive of 7% GST and in Singapore Currency only).

  16. We ensure the confidentiality and security of customers’ data by storing them in locked cabinets with access only by the management and authorized personnel. Information collected by The Laundry Club Pte Ltd is for sales transaction, billing and job completion purposes only.

Got questions? Reach out to a Representative today!

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